Repco Reviews

Tuesday 30th March 2.30pm
Firstly, I am a 65 year old pensioner. I bought and paid for a container of diesel oil from Repco over the internet.
I went to the store at Nambour on Tuesday to pick it up. Unbeknown to me that morning, a government rule been put in place regarding face masks in stores.
The two (female) staff members flatly refused to serve me because I did not have a mask on. Another staff member (male) stormed out of a back office and said that I was to go back to my car (parked directly in front of the doors), phone the store and he'd bring the oil out to me.
Two other customers came into the store as I was walking out., one without a face mask
I proceeded to my car and, after I had to search for the phone number on the internet (no phone number on signage on store) I called and the phone rang out. I called again immediately and the phone rang out again. I went to the front doors of the store (so they could see me calling) and called again but the call rang out again. I went back to my car and, as I was calling, the customer without the face mask came out with the goods he had obviously just purchased from this store.
I said to him " How did you get served without a mask?" He said that he was a tradie that needed parts for a job from the store across the road and they wouldn't serve him because he didn't have a mask on (apparently in a similar state of uninformed as I was) so he came across the road to Repco and got served without wearing a mask because he was buying a box of masks!
I called again and (finally) the guy in the store answered and brought out my oil. This delay made me late for my next appointment.
Why he didn't answer the phone the first 3 times I do not know. Why they served the guy without the mask I do not know. Why they didn't just hand me my (ordered and paid for ) oil when I was already (alone) in the store (a prompt, helpful service solution?) I do not know.
I DO know I will not be dealing with Repco again.

Staff to busy talking about their Friday night out .....felt like I was invisible... to bad they lost a sale Repco Tuggerah

This company should be called hit or miss as the chances of the parts being in store are hit or miss .The local staff are great but often the reply to parts enquiry are we will have to get it down from Auckland in 2-5 days

Don’t order online with Repco – their online ordering system goes like this:
- Customer orders online in Black Friday sale, pays in full
- Wait one week, cancel order without giving any reason
- Do not refund any money for 3 weeks
- When customer asks about refund, say there are ‘issues’ and customer must go into physical store to process refund
- Offer no apology or explanation for any of the above.
- Sell same ‘discounted’ products at full price to another customer.

I ordered an air hose reel from them 24 days ago. Repco have taken my money but I have neither received the goods nor heard anything from them. I rang to follow up and was told they would contact me back. I'm still waiting. I'm a very long term, loyal customer. This experience has severely damaged how I feel about the company.

Fantastic customer service from the team in Kaitaia New Zealand. I brought in a list of things I needed which were specific, the team were so helpful in collecting the items and explaining anything I needed

Tryed ordering roof racks not once but twice and waited over 2 weeks
Both times they couldn’t find the order
Off to super cheap I go !!

Good services and good products. Except the store in Ferntree Gully, rude staffs and very impatient, asked the availability of car care product and the guy just don't want to help at all.